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Privacy & Security

Overview
We value the trust you place in CrystalCall.us and respect your privacy as our customer. Committed to promoting your utmost security, we have worked out procedures to ensure that your personal information is handled in a safe, secure, and responsible manner. It is important for us that you fully understand the terms and conditions of our Privacy and Security Policy under which we use the information we receive from you.
 
We have developed our Privacy and Security Policy to let you know what kind of information we collect, how we ha dle it, who we may share it with, what safeguards we have in place to protect it, and what choices you can make regarding the use of your information. We will never share your personal information with anyone except as described in this Policy.
 
Personal Information Collected by Crystal Call
We gather customer information that helps us achieve the goal of providing the highest quality products and services. In order to best serve you, we may gather information from you in several cases:

Initially, when you browse around our site, we may collect non-personally identifiable information (that is information which does not by itself identify a specific individual) such as the Website's Uniform Resource Locator (URL) that you have just visited and which URL you go next to, what browser type you use and what your Internet Protocol (IP) address is, domain name, and specific pages through which you click. This automatically collected data is used to help us improve our Web site and make it better designed to meet our customers' needs.

Then you can be asked to voluntarily provide certain personally identifiable information (that is information containing specifics of who you are) including your name, telephone number, email address, credit card number and other identification and contact information. We request this information to enable us to process and fulfill your orders and keep you informed of your order status or when you want to subscribe to our email updates (only your name and email address are required in this case).
 
Use of Personal Information
The information received from our customers is used to tailor our Web site and improve your shopping experience.
We may carry out statistical studies of aggregate customer behavior to measure customer interest in various areas of our Web site and improve the content, layout and navigation of our Web pages and customize our services. We also use the information from our customers to handle purchase orders and queries, and maintain contacts for marketing purposes. So it is evident that all the information that we collect from our customers is intended for our internal use.
 
Sharing Information with Third Parties
CrystalCall.us does not rent or sell information to third parties. In certain cases we may provide customer information to our trusted service providers that use it to enhance operational and other support services for us. Provision of customer information to service providers is subject to strict confidentiality in compliance with our Privacy and Security Policy terms and conditions. These providers are contractually restricted and may not use customer information in any manner other than helping us to provide customers with our products and services. We may also be required by the law to provide information to regulatory authorities and law enforcement agencies or when we otherwise believe in good faith that the law requires it. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful.
 
Accessing, Updating and Deleting Personal Information
Once registered, you can review, change or delete your Account data at any time. You can do it by clicking Your Account icon at the top of each CrystalCall.us page or by accessing Edit Account Information, making required changes and clicking Update button. Besides, you can also email us a request to have the information on Your Account deleted, updated or corrected. However, we may retain the information so changed or deleted for our records. In all instances your account information is secure and is accessible only by using your password.
 
Choice/Opt-Out
If you sign up to keep updated on our products, special promotions, sales alerts, gift ideas and new additions to our Web site we will send you email communications regarding our current promotions and special offers.
If you want to cancel this service you can do it at any time by using one of the following methods:
1. Click on the Unsubscribe link at the bottom of any email you have received from us.
2. Access Edit Account Information area in Your Account and uncheck the boxes that ask you if you would like to receive our newsletters and click Update.
Your email address will be deleted from our marketing list.
 
"Cookies"
We currently do not use cookies to gather information in the operation of our Site, however we may choose to do so in the future.
 
Links to Other Sites and Services
While visiting our Web site, you may link to sites operated by third parties. You should be aware that we do not make any representations or warranties about any Web site you may access through this Web site. They are independent from us, and we have no control over, or responsibility for, their information or activities. You need to make your own independent decisions regarding your interactions or communications with any other Web site.
Other sites accessible through our Web site have their own privacy policies and data collection, use and disclosure practices. We strongly advise you to read their privacy policy before submitting any personal information. We are not responsible for the policies or practices of third parties, and the information practices of those sites linked to our Web site are not covered by this Policy.
 
Children’s Policy
CrystalCall.us does not seek to solicit information from anyone under the age of thirteen (a «Child»). If a Child submits information to us and we become aware that the person submitting the information is a Child, we will not use it for any purpose. We will delete the information as soon as we discover it and we will not disclose it to third parties.
 
Privacy and Security Policy Changes
If any terms or conditions of this Policy are modified or altered, such modifications and alterations will be announced on our Web site at least ten (10) days prior to their coming into force and duly posted in this document. It will give you ample time to decide whether to opt out of any new use of your information. We kindly request you to read this page carefully before proceeding to our Web site.
 
Secure Ordering
CrystalCall.us takes every precaution to protect our customers' information. When users submit sensitive information via the Web site, their information is protected both online and offline. All online credit card transactions made on CrystalCall.us are handled by Authorize.Net, the leading payment gateway since 1996. When Authorize.Net billing form asks customers to enter sensitive information (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry – Secure Socket Layering (SSL) – that ensures safe Internet transmission of your personal information. You can view Authorize.Net Privacy Policy clicking here.
 
In order to be sure that the information transferred between your browser and the Authorize.Net server is secure, it is important to be aware of the security information available to you through your browser.
 
While on a secure page, such as Authorize.Net billing form, the lock icon at the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open mode, when users are just 'surfing'.
To confirm this, look at the bottom part of your browser window. If you see an unbroken key or a closed lock (depending upon your browser) you can be sure that your information is secure and you can safely enter your payment details.
 
If you do not see one of these icons, please contact your Internet service provider.
You can also ensure security by checking the URL line of your browser. When the letters «http» in the URL change to «https» the «s» indicates you are in a secure area employing SSL. Your browser may also give you a pop-up message that you're about to enter a secure area. Most browsers offer additional security alerts as well.
 
If you have any questions or concerns regarding our Privacy and Security Policy, please feel free to contact us.