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Customer Service

Purchase your prepaid minutes and save up to 85% on calls worldwide.

Ordering Information

Payment Options
 
 
Crystal Call accepts American Express, EuroCard/MasterCard, VISA, Discover, JCB and Diners Club credit cards.
 
Secure Ordering
Ordering online at our site is 100% safe and secure!
All orders placed on our Web site are handled by Authorize.Net payment gateway and protected by Secured Socket Layering (SSL) - the leading data encryption technology on the Internet. This means that all of your billing information, including your name, address, and credit card number, cannot be read by unauthorized parties as it is transmitted over the Internet.
For more information, please review our Privacy & Security Policy.
 
How to Order
Calling Cards
Ordering calling cards consists of the following steps:
1. Select the destination of your call. In order to do this, select the country you want to call from and the country you are going to call to from the drop down list of the Search Calling Cards Rates area either on the main page of this site or on Search Rates page of the Calling Cards section. Click Search button.
2. Select the calling card, the amount and the number of the cards you want to buy from the list that will appear and click Add to Cart button. Click on the image of the card you are buying to get more information about it.
3. Click Keep Shopping button if you want to choose and add some other products to your shopping cart. Click Checkout button to start placing the order for the selected products.
If you make any changes to your order click the Recalculate button to see your revised total.
4. If you are a new user, please register by filling out the given form and clicking Sign Up button. If you are a registered user, please enter your e-mail and password and click Enter.
5. Check the contents of your order again and click Continue.
6. Enter your credit card number and billing information to complete your secure transaction. After you have finished it, click Pay button.
7. You will then see Order Confirmation screen, which indicates that your credit card has been successfully processed and gives you a confirmation number for your order.
8. Two e-mail letters will be sent to your mailbox. Your transaction will be confirmed in the first letter and your PIN-code will be given to you in the second one.
 
Signing up VoIP Service Users
1. Please click on the Sign up link on any page of the VoIP Service section.
2. Fill out the form offered to you and click Continue button. A page confirming that the activation code for your account has been sent to you via email will appear if your registration is successful.
Note: the activation code is only valid for one day.
3. Please check your mailbox, open the letter that you will receive from us and click on the link inside.
4. A page with a notification of the activation of your account will appear.
5. Go to Recharge your Account section of your VoIP Account to recharge the balance, choose the amount needed, click Continue button and make the payment. The amount transferred by you will be shown in the Balance Information section of Your Account. You will get an e-mail confirming that you have made a transaction and that the funds have been received.
 
Order Verification and Getting Your PIN-code
All orders from first time buyers have to go through a verification procedure which takes about an hour in order to protect our customers from credit card frauds and provide on-line security.
After that those clients who have ordered calling cards will receive an e-mail containing a PIN-code for making phone calls and the VoIP Service users will be able to use our paid features.
 
Order Status
You can check the status of your order in Orders History or Recharges History area of Your Account when you buy calling cards.
The orders, which have not been verified yet, are marked “in process”. The order is marked as “completed” after the PIN-code is sent to you. The cancelled orders are marked as “canceled”.
 
Taxes
All rates and charges stated on this site are inclusive of tax.
 
Discounts
Crystal Call is pleased to offer the system of accumulative discounts described below for those clients who order our calling cards.
 

The total amount of your orders and your calling card recharges

Discount given

over USD 200

3% reduction on all of your future orders

over USD 500

5% reduction on all of your future orders

over USD 800

7% reduction on all of your future orders

 
Therefore, the more you call, the cheaper your phone calls become.
 
Your discount rate is shown separately on Order History page in Your Card Account area and also during the checkout process on Order Summary page.
 
Recharging Your Calling Card and Your VoIP Service Account
For more details see About Your Account.
 
Canceling an Order
For more details see About Your Account.